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Report

How industry leaders build integrated operations ecosystems to deliver end-to-end customer solutions

July 27, 2018


Abstract : The 2018 Global Digital Operations Study, conducted by PwC, is aimed to explore the role of Digital Champions and the practices that allow them to outpace competitors.

数字化

Distinct from Industry 3.0, which involved the automation of single machines and processes, Industry 4.0 encompasses end-to-end digitization and data integration of the value chain: offering digital products and services, operating connected physical and virtual assets,transforming and integrating all operations and internal activities, building partnerships, and optimizing customer-facing activities.

Mastering Industry 4.0 requires a deep understanding of collaboration, the commitment of top management, and a clear strategy. Yet only a very few companies are poised at this moment to benefit from Industry 4.0,which is called Digital Champions.

The 2018 Global Digital Operations Study from PwC look at the unique characteristics of Digital Champions, including their structural composition and the capabilities that set them apart. The study surveyed more than 1,100 executives at global manufacturing companies about their views on digital operations and Industry 4.0 to explore the role of Digital Champions and the practices that allow them to outpace competitors. They excel at managing and integrating four critical ecosystems — Customer Solutions,Operations, Technology, and People — each of which represents an array of partners, suppliers, products and services, employees, third-party advisors,factories, outsourcing arrangements, technology, and customers.

Digital Champions are harvesting the value of fully integrated ecosystems through permanently investing in continued expansion and enhancement of their four ecosystem layers.The starting point to become a Digital Champion is the definition of a compelling ecosystem vision and value proposition based on an internal ecosystem assessment and an exploration of the art of the possible. Digital Champions develop an integrated ecosystem concept and a strategic partnership model that clearly lays out how external partners can be integrated into their ecosystem.

An effective ecosystem governance that ensures prioritization of activities, enables fast decision making, and makes the best use of digital investments is key to successfully deploying the four ecosystem layers. It is also critical to follow a highly iterative approach while designing and implementing the ecosystem capabilities. This enables companies to deliver and learn through early and continuous deliveries.

Global Digital Operations Study_Digital Champions.pdf

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Keyword: PwC Global Champions Digital Operations Study

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