BEIJING, Nov. 9 (Xinhua) -- State Grid Shenyang Power Supply Company improved its power services and lowered electricity costs for its customers by integrating power services into urban community governance in Shenyang, capital city of northeast China's Liaoning Province.
The company has built 2,460 power-service units covering 1,154 communities and 6,374 residential properties. Its staff and community workers jointly conduct safety inspections and handle resident requests.
Under this arrangement, the power grid company cut average fault-repair time from 35 minutes to 19.5 minutes, and complaints per million households fell 31.4 percent year on year, with customer satisfaction rate reaching 98 percent.
It also improved low-voltage power connections services to small and micro enterprises, by raising the power capacity threshold to 200 kW. In 2026, it processed 49,000 such applications, cutting average connection time to 5.22 working days and saving 560 million yuan for its customers. Enditem
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